Refund policy

At Ninety Plus, we take pride in delivering quality products to our customers. Please read this policy carefully before placing an order.

Replacement Eligibility

We only offer replacements if:

• The product received is damaged during delivery.
• The product received has a manufacturing defect.
• The wrong product was delivered.

To be eligible for a replacement, the product must:

• Be unused and unwashed.
• Have all original tags attached.
• Be in its original packaging.
• Be reported within 48 hours of delivery.

Mandatory Unboxing Video Requirement

To claim a replacement or refund, customers must provide:

• A clear and uninterrupted unboxing video.
• The video must begin before opening the package.
• The shipping label must be clearly visible.
• The product and issue must be clearly shown.

Claims submitted without a valid unboxing video may be rejected at our sole discretion.

Reporting Timeframe

Any issue must be reported within 48 hours of delivery.

Requests submitted after this period may not be accepted.

To initiate a claim, please contact:

Email: team@ninetyplusculture.shop

Please include:

• Order number
• Description of the issue
• Clear photographs of the product
• Unboxing video

Replacement Policy

Where a claim is approved, Ninety Plus will arrange a replacement of the damaged, defective, or incorrectly delivered product, subject to product availability.

Replacement is the primary resolution offered by Ninety Plus.

Refund Policy

Refunds will only be considered if:

• The product received was damaged, defective, or incorrect.
• A valid unboxing video has been provided.
• A replacement product is unavailable.

If approved, refunds will be processed to the original payment method used during purchase.

Refund Processing Time

Approved refunds are generally processed within 5–10 business days, depending on your payment provider and bank.

Shipping charges are non-refundable unless the error was caused by Ninety Plus.

Items Not Eligible for Replacement or Refund

The following are not eligible for replacement or refund:

• Change-of-mind purchases.
• Incorrect size selection by the customer.
• Products damaged due to misuse, improper handling, negligence, or normal wear and tear.
• Products that have been used, washed, altered, or worn.
• Products returned without prior approval.
• Claims submitted without a valid unboxing video.
• Products purchased during clearance, final sale, or promotional events, unless damaged, defective, or incorrectly delivered.

Return Shipping Costs

If a replacement or refund claim is approved due to:

• A damaged product.
• A defective product.
• An incorrect product being delivered.

Ninety Plus will bear the return shipping costs, where applicable.

Fraud Prevention

Ninety Plus reserves the right to refuse any claim that appears fraudulent, abusive, suspicious, or unsupported by sufficient evidence, including the required unboxing video and supporting photographs.

Contact Us

For all replacement and refund requests, please contact:

Ninety Plus

Email: team@ninetyplusculture.shop

We are committed to resolving genuine issues fairly and providing the best possible experience for our customers.