Refund policy

At Ninety Plus Culture, we take pride in delivering quality products to our customers. Please read our Return, Refund, and Exchange Policy carefully before placing an order.

Return Eligibility

Returns will only be accepted if:

  1. The product received is damaged during delivery.
  2. The product received is defective or has a manufacturing defect.The wrong product was delivered.

To be eligible, the product must:

  1. Be unused and unwashed.
  2. Have all original tags attached.
  3. Be returned in its original packaging.
  4. Be reported within 48 hours of delivery.

Mandatory Unboxing Video Requirement

To claim a refund or replacement for a damaged, defective, or incorrect product, customers must provide:

  1. A clear and uninterrupted unboxing video.
  2. The video must begin before opening the package.
  3. The shipping label must be clearly visible.
  4. The product and issue must be clearly shown.

Claims submitted without a valid unboxing video may not be eligible for refund, replacement, or exchange.

Return Timeframe

Any issue must be reported within 48 hours of receiving the order.

Requests submitted after this period may not be accepted.

To initiate a request, please contact:

Email: writetoninetyplus@gmail.com

Please include:

  1. Order number
  2. Description of the issue
  3. Photos of the product
  4. Unboxing video

Refund Policy

Refunds are only provided if:

  1. The product arrived damaged.
  2. The product arrived defective.
  3. The wrong product was delivered.
  4. A replacement is unavailable.

Once the claim is approved, the refund will be processed to the original payment method.

Refund Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your payment provider and bank.

Shipping charges, if any, are generally non-refundable unless the error was caused by us.

Exchange Policy

We may offer exchanges for:

  1. Damaged products
  2. Defective products
  3. Incorrect products delivered

Subject to product availability.

If the requested replacement item is unavailable, a refund may be issued instead.

Non-Returnable Items

The following items are not eligible for return or refund:

  1. Products purchased during clearance or special sale events.
  2. Products damaged due to misuse, improper handling, or normal wear and tear.
  3. Products without original tags or packaging.
  4. Products returned without prior approval.
  5. Products where no valid unboxing video is provided.
  6. Size-related issues after purchase.
  7. Change-of-mind purchases.

Please review sizing information carefully before placing an order.

Return Shipping Costs

If the return is approved due to:

  1. A damaged product
  2. A defective product
  3. An incorrect item being shipped

Ninety Plus Culture will bear the return shipping cost.

For any exchange requests not caused by our error, the customer may be responsible for return shipping charges.

Damaged or Defective Products

If your order arrives damaged or defective:

  1. Record and save the unboxing video.
  2. Take clear photographs of the issue.
  3. Contact us within 48 hours of delivery.
  4. Provide all requested information for verification.

After verification, we will arrange a replacement or refund, as applicable.

Contact Us

For all return, refund, or exchange requests, please contact:

Ninety Plus Culture

Email: writetoninetyplus@gmail.com

We are committed to resolving genuine issues fairly and providing the best possible experience for our customers.