Shipping policy

Thank you for shopping with Ninety Plus Culture. We are committed to delivering your order as quickly and smoothly as possible. Please review our Shipping Policy below for details regarding processing, shipping, and delivery.

Order Processing

All orders are processed within 1–3 BUSINESS DAYS after payment confirmation.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

During periods of high demand, product launches, sales, or holidays, processing times may be slightly longer.

Shipping Coverage

We currently ship across India.

At this time, international shipping may not be available. If international shipping becomes available in the future, this policy will be updated accordingly.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

We may occasionally offer:

  1. Free shipping promotions
  2. Discounted shipping offers
  3. Special delivery campaigns

These offers will be clearly communicated on our website.

Estimated Delivery Time

Once your order has been dispatched, estimated delivery times are:

  1. Metro Cities: 2–5 Business Days
  2. Non-Metro Cities: 3–7 Business Days
  3. Remote Locations: 5–10 Business Days

Please note that these are estimated delivery times and may vary depending on courier operations and location.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or message containing:

  1. Tracking number
  2. Courier partner details
  3. Tracking link (where available)

Customers can use the provided tracking information to monitor their shipment's progress.

Shipping Delays

While we strive to ensure timely delivery, delays may occasionally occur due to:

  1. Weather conditions
  2. Public holidays
  3. Courier service disruptions
  4. Natural disasters
  5. Government restrictions
  6. Incorrect shipping information provided by customers

NinetyPlusCulture is not responsible for delays caused by circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If incorrect or incomplete information is provided:

  1. Delivery delays may occur.
  2. Additional shipping charges may apply.
  3. Orders may be returned to us by the courier partner.

We are unable to guarantee successful delivery if incorrect address information is provided.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible at:

writetoninetyplus@gmail.com

Please include:

  1. Order number
  2. Photos of the package (if damaged)
  3. Relevant delivery details

We will work with the courier partner to investigate and resolve the issue.